Frequently Asked Questions

1. What payment methods can I choose?

We primarily accept PayPal as a payment method, but we also accept credit cards: Visa, MasterCard, American Express, and Discover

2. What shipping methods does iswanshop offer?

We are pleased to offer two shipping options: standard shipping and express shipping. Please note that the timeframes stated in the Shipping and Returns Policy are in business days and exclude weekends and holidays. If you wish to update your shipping method after placing your order, please contact our customer service team. We will provide the appropriate assistance.

3. How long will it take to process my order and receive it?

Our delivery time includes processing time plus shipping time. Each product is custom-made and will be shipped within 3 to 5 business days from the order date. The estimated shipping date varies depending on the shipping method you selected and is provided on the item page. We will do our best to ship your order within the expected timeframe; however, we cannot guarantee delivery within these estimated dates. Please allow sufficient production and shipping time when placing an order.

4.How can I change my subscription?

If you have already placed your order but selected the wrong product or wish to change the personalization details, please contact our customer service team immediately. We are happy to assist you. Within 24 hours of placing the order: all you need to do is contact us with the revised inscription. We will help you modify your subscription immediately and free of charge. After 24 hours from placing the order: your order has entered production. We may still be able to help you with the inscription change. Please note: any changes to personalized details made more than 24 hours after the order was placed will require an additional re-personalization fee.